When further discussion may help
- A first transaction or an increase in credit sales is proposed.
- An existing overdue customer requests further transactions.
What the work involves
- Check party and transaction information supplied by the client or lawfully obtained.
- Review performance, payment history and matters requiring verification.
- State information limitations and recommended follow-up, leaving the decision to the client.
Possible stage deliverables
- Transaction-information verification checklist
- Risk indicators and information limitations
- Payment-term and follow-up recommendations
These are deliverables that may be agreed. Scope, frequency, timing and fees are defined in writing and are not a guarantee of recovery.
Documents to prepare
- Proposed parties and transaction background.
- Draft contracts, payment terms and previous trading records.
An initial enquiry needs only an outline. Confirm authority and confidentiality arrangements before verification, and provide only necessary, lawfully obtained information.
Frequently asked questions
Do you guarantee an amount or date of recovery?
No. Feasibility depends on the claim facts, disputes, payment conditions and the counterparty's performance. Scope, stages and fees must be agreed in writing after the project is understood.
Does non-litigation collection mean never taking other measures?
No. Continuing discussions must not replace professional assessment of important deadlines, evidence or disputes. The client should separately appoint appropriate professional firms for litigation or other specialist measures when required.
Must I send the complete case file for an initial enquiry?
No. Start with the transaction type, approximate amount, overdue period and main obstacle. Agree the document scope and transfer method before providing necessary materials. Do not send identity documents, full bank account details or unrelated third-party information through public contact channels.