When further discussion may help
- Delivery is complete, but acceptance, settlement or payment processing has stalled.
- Several organizations or processing stages are involved and responsibility or next steps are unclear.
- Payment is deferred pending approvals or funding arrangements, with little verifiable progress.
What the work involves
- Identify the contracting counterparty and party responsible for payment; not every state-owned enterprise debt is a B2G debt.
- Identify missing or inconsistent delivery, acceptance, settlement and payment documents.
- Verify processing stages, required materials, responsible contacts and review dates.
- Use normal, compliant channels without implying special relationships or influence over administrative decisions.
Possible stage deliverables
- Project receivable facts and responsible-party overview
- Acceptance, settlement and payment-obstacle checklist
- Communication milestones, document completion and progress records
These are deliverables that may be agreed. Scope, frequency, timing and fees are defined in writing and are not a guarantee of recovery.
Documents to prepare
- Procurement or project contracts, amendments and party information.
- Delivery and acceptance documents, construction or service settlement records and invoices.
- Payment applications, requests for corrections, previous responses and receipt records.
An initial enquiry needs only an outline. Confirm authority and confidentiality arrangements before verification, and provide only necessary, lawfully obtained information.
The non-litigation process
- Initial review
Understand the parties, balance, overdue status and disputes to assess whether further discussion is appropriate.
- Document verification
Review contracts, performance, settlement and payment records; identify established facts and missing information.
- Obstacle analysis
Distinguish incomplete procedures, settlement disputes, approval obstacles and payment difficulties; list what needs verification.
- Plan agreement
Within the client's authorization, agree communication contacts, milestones, stage objectives and escalation criteria.
- Communication and negotiation
Support reconciliation, clarification of disputes and payment discussions within the agreed mandate; record responses.
- Performance tracking
Track payment promises and their conditions, reconcile actual receipts and retain records of missed commitments.
- Stage review
Summarize progress, outstanding tasks and next steps; coordinate with appropriate professional firms when necessary.
Frequently asked questions
Why check acceptance and settlement if delivery is already complete?
Delivery, acceptance, settlement and payment may be at different stages. Check the contract and actual records, confirm what is complete and identify missing materials and feedback sources. Do not assume every delay is a funding problem.
Who should we contact when several organizations are involved?
First establish the contracting counterparty, payment responsibility and processing stages, then communicate through normal channels within the mandate. Administrative contacts, acceptance participants and the party responsible for payment may differ; an oral introduction does not establish liability.
The other party is waiting for funding. Is waiting the only option?
Record who provided the response and when. Check whether required acceptance, settlement and payment documents are complete, and agree a review point. Such a response is neither a guarantee of receipt nor evidence of a precise payment date.
Are all debts owed by state-owned enterprises B2G receivables?
No. Classification depends on the actual transaction and contracting counterparty. State ownership alone does not turn an enterprise-to-enterprise debt into a government department's debt or establish government responsibility for payment.
Do you guarantee an amount or date of recovery?
No. Feasibility depends on the claim facts, disputes, payment conditions and the counterparty's performance. Scope, stages and fees must be agreed in writing after the project is understood.
Does non-litigation collection mean never taking other measures?
No. Continuing discussions must not replace professional assessment of important deadlines, evidence or disputes. The client should separately appoint appropriate professional firms for litigation or other specialist measures when required.
Must I send the complete case file for an initial enquiry?
No. Start with the transaction type, approximate amount, overdue period and main obstacle. Agree the document scope and transfer method before providing necessary materials. Do not send identity documents, full bank account details or unrelated third-party information through public contact channels.