When further discussion may help
- Records are fragmented or sales and finance use different amounts or dates.
- Promises lack an owner, review date or record of non-performance.
What the work involves
- Reconcile balances, ageing and contractual due dates, retaining explanations of differences.
- Prioritize follow-up based on document completeness, disputes and payment responses.
- Continuously record promises, conditions, actual receipts and next actions.
Possible stage deliverables
- Reconciliation and discrepancy ledger
- Priority receivables follow-up list
- Promise-performance and stage-review records
These are deliverables that may be agreed. Scope, frequency, timing and fees are defined in writing and are not a guarantee of recovery.
Documents to prepare
- Receivables details and receipt records.
- Contractual payment terms, reconciliation and settlement documents.
- Customer correspondence and internal staff responsibilities.
An initial enquiry needs only an outline. Confirm authority and confidentiality arrangements before verification, and provide only necessary, lawfully obtained information.
Frequently asked questions
Do you guarantee an amount or date of recovery?
No. Feasibility depends on the claim facts, disputes, payment conditions and the counterparty's performance. Scope, stages and fees must be agreed in writing after the project is understood.
Does non-litigation collection mean never taking other measures?
No. Continuing discussions must not replace professional assessment of important deadlines, evidence or disputes. The client should separately appoint appropriate professional firms for litigation or other specialist measures when required.
Must I send the complete case file for an initial enquiry?
No. Start with the transaction type, approximate amount, overdue period and main obstacle. Agree the document scope and transfer method before providing necessary materials. Do not send identity documents, full bank account details or unrelated third-party information through public contact channels.