When further discussion may help
- A large portfolio requires a clear order of priorities.
- Staff changes have left historical documents and follow-up records incomplete.
What the work involves
- Compile transactions and measures already taken; identify information gaps.
- Check balances, disputes and payment-discussion conditions, stating uncertainties.
- Recommend phased action, further evidence gathering or specialist coordination.
Possible stage deliverables
- Categorized overview of existing claims
- Collection conditions and uncertainties
- Phased-action recommendations
These are deliverables that may be agreed. Scope, frequency, timing and fees are defined in writing and are not a guarantee of recovery.
Documents to prepare
- Existing claims register and transaction documentation.
- Previous collection, dispute-handling and payment records.
An initial enquiry needs only an outline. Confirm authority and confidentiality arrangements before verification, and provide only necessary, lawfully obtained information.
Frequently asked questions
Do you guarantee an amount or date of recovery?
No. Feasibility depends on the claim facts, disputes, payment conditions and the counterparty's performance. Scope, stages and fees must be agreed in writing after the project is understood.
Does non-litigation collection mean never taking other measures?
No. Continuing discussions must not replace professional assessment of important deadlines, evidence or disputes. The client should separately appoint appropriate professional firms for litigation or other specialist measures when required.
Must I send the complete case file for an initial enquiry?
No. Start with the transaction type, approximate amount, overdue period and main obstacle. Agree the document scope and transfer method before providing necessary materials. Do not send identity documents, full bank account details or unrelated third-party information through public contact channels.