When further discussion may help
- Responsibilities are unclear and overdue accounts lack sustained follow-up.
- Similar document gaps or settlement problems recur.
What the work involves
- Map responsibilities from contract signing through receipt of payment.
- Clarify tracking records, reporting standards, authorization and escalation.
- Use project reviews to recommend improvements to operational checklists.
Possible stage deliverables
- Receivables process overview
- Responsibility, authorization and handover recommendations
- Follow-up and review checklists
These are deliverables that may be agreed. Scope, frequency, timing and fees are defined in writing and are not a guarantee of recovery.
Documents to prepare
- Current policies, roles and receivables records.
- Typical process problems and appropriately redacted records.
An initial enquiry needs only an outline. Confirm authority and confidentiality arrangements before verification, and provide only necessary, lawfully obtained information.
Frequently asked questions
Do you guarantee an amount or date of recovery?
No. Feasibility depends on the claim facts, disputes, payment conditions and the counterparty's performance. Scope, stages and fees must be agreed in writing after the project is understood.
Does non-litigation collection mean never taking other measures?
No. Continuing discussions must not replace professional assessment of important deadlines, evidence or disputes. The client should separately appoint appropriate professional firms for litigation or other specialist measures when required.
Must I send the complete case file for an initial enquiry?
No. Start with the transaction type, approximate amount, overdue period and main obstacle. Agree the document scope and transfer method before providing necessary materials. Do not send identity documents, full bank account details or unrelated third-party information through public contact channels.